You don't get if you don't ask

About 3 weeks ago I decided that I had outgrown my old wardrobe and needed some more storage space in my bedroom. I set my mind to a canvas covered wood framed wardrobe but unfortunately Argos and Homebase had both sold out. Not to be deterred, I googled the item in question and found that ASDA Direct was also selling this type of wardrobe with a really agreeable price and delivery cost. So I clicked away and ordered it there and then.

Extremely loooooooong and frustrating story in short; delivery was delayed 5 days due to unbelievable incompetency of the courier company, three crucial pieces of the wardrobe were damaged and in the end I was hopping mad and the frustration levels were palpable.

Well, Min the marvel fixed the broken parts and then we proceeded to assemble the wardrobe to the best of our ability with fits of giggles and managed to make a decent job of it at the end.

My new wardrobe with all my crap in it and on top of it

I did not want to let this matter lie so I wrote a 2 page letter (Royal Mail 1st class recorded) with 3 A4 sized pictures to ASDA head office in Leeds and let them know exactly how I felt.

Yesterday I received an email from their Dotcom Executive Relations and they wished to talk to me regarding my letter. I replied to the email but did not hear anything more until this morning I received a call from a very nice lady from ASDA Dotcom Executive Relations who was soooooooooooooooooo sorry about my negative retail experience and she offered me a refund and I also received a £15 e-voucher on top of that to spend on their on-line shop.

NICE! I do have to say that ASDA has been marvellous with their customer service all the way trough so a big thank you to them! And it does pay to be a Victor Meldrew when you clearly have a case and I will now proceed to spend my peace offering e-voucher on ASDA Direct.